Refund Policy

This Refund Policy clearly defines the return, exchange and refund rules for all products purchased on our website, aiming to provide fair, transparent and customer-friendly after-sales protection for every global shopper.
We offer a 30-day return and refund eligibility window for all products, starting from the date customers receive their orders. Customers who are unsatisfied with their purchase can initiate a return request within this valid period.
To be eligible for returns and refunds, all returned perfume products must be unused, unopened, intact in original packaging, with complete labels and accessories, and free of man-made damage, extrusion, leakage or scent alteration.
We accept refund and return applications for products with quality problems, transportation damage, package breakage, wrong item delivery or missing accessories. We take full responsibility for all order errors and product quality issues caused by our side.
For personal preference reasons including unsatisfactory scent, inconsistent imagination or inappropriate usage occasions, we also support return and refund applications within the valid period, provided that the products remain resalable condition.
Customers need to contact our official customer service team first to submit a return application and state the relevant return reason. Unauthorized private return without prior consultation will not be accepted.
After receiving and verifying your return application, our team will review the eligibility and send detailed return instructions and shipping guidelines to ensure a smooth return process.
All returned items will be strictly inspected by our professional warehouse team after arrival. Once the product condition and return qualifications are confirmed to be compliant, we will proceed with the refund process immediately.
All approved refunds will be processed within 7 to 10 business days, and the funds will be fully returned to the customer’s original payment account. The specific arrival time depends on the processing efficiency of the customer’s payment institution and bank system.
We do not charge any hidden handling fees or refund service fees for eligible return orders. Customers only need to bear the return shipping cost unless the return is caused by our product quality or delivery errors.
We reserve the right to reject return and refund requests for products that are damaged, used, incomplete in packaging, expired, or submitted beyond the valid return period without legitimate reasons.
For partial orders with multiple items, customers can apply for separate refund of individual eligible products, and we will calculate the refund amount according to the actual unit price of the product.
In case of abnormal logistics such as long-term undelivered, lost or detained packages, customers can apply for full order refund after we confirm the logistics abnormality and complete the official investigation.
We support product exchange services for defective or wrong delivered items. Customers can choose equivalent product exchange instead of refund according to personal needs.
This Refund Policy applies to all global customers and all products on the website without regional discrimination. We adhere to consistent and standardized after-sales service standards for every order.
We reserve the right to update and adjust this Refund Policy according to business operation and legal requirements. The latest policy content will be displayed on the website and take effect automatically.
By placing an order on our website, you fully understand and agree to all terms of this Refund Policy.