Customer Service Policy

We are committed to providing every global customer with a simple, transparent, and reassuring shopping experience while purchasing authentic French fragrances.
We offer free worldwide shipping for all orders without minimum purchase requirements. No hidden delivery fees or additional surcharges will be applied during or after your checkout process.
All orders will be processed and packaged within 24 business hours after payment confirmation to ensure timely delivery to destinations across the globe.
We provide real-time order tracking support for every purchase. Customers can monitor the shipping status, transportation progress and delivery updates at any time.
We strictly inspect all products before shipment, including fragrance integrity, packaging condition and product quality, to avoid defective items, leakage or damaged goods delivery.
We support professional after-sales consultation for fragrance selection, wearing occasions, fragrance retention and product usage guidance for all customers.
Our customer support team maintains efficient response service. All customer inquiries and messages will be replied within 24 business hours.
We accept reasonable return and exchange applications for damaged products, wrong items or quality-related problems caused by transportation and shipment.
We adhere to a customer-oriented service principle. All service rules are simple and straightforward, with no complicated restrictions or hidden terms.
We continuously optimize our service system according to global customer feedback, aiming to deliver a smoother and more reliable cross-border shopping experience.
We guarantee transparent pricing for all products. All displayed prices are final prices with no extra taxes, service fees or handling fees for global customers.
For abnormal order situations such as delayed delivery, lost packages or transportation exceptions, we will actively assist customers in tracking, verifying and solving problems.
We respect every customer’s shopping experience and personal scent preference. We provide objective and true product information to help customers make suitable purchase decisions.
We strictly protect customer personal information and payment data. All private information collected during checkout is only used for order processing and will never be disclosed to third parties.
We provide standardized after-sales protection for all products, ensuring that every customer can shop with confidence and enjoy cost-effective French fragrance products with guaranteed service quality.